IT Support for Faculty & Staff

Information Technology / IT Support for Faculty & Staff

The Information Technology (IT) department provides technical support to all academic and administrative PC users. This includes the campus network infrastructure and equipment, university-approved software, and telecommunication equipment and services. Faculty and Staff are encouraged to contact the help desk with hardware, network and university-approved software issues.

When placing a call users should be prepared to provide the SWU ID number, located on each piece of the equipment, their name, telephone number, department and a detailed description of the problem. The help desk staff will generate a work order and assign a work order number. E-mail notification will be sent to the caller when possible. Users should reference the work order number when checking the status of the work order.

Contact Us

864-644-5050

Support Hours

Mon – Fri: 8:00 AM – 4:30 PM

Microsoft 365 Webmail

There are two ways to access your Microsoft 365 Webmail: 1) From the Office website. 2) Through the mySWU portal.

Office.com Access

  1. Students can sign-in to their SWU email account by going to www.office.com and clicking the Sign in button.
  2. Enter your SWU email address in the Microsoft Sign in box, then click the blue Next button.
    1. If asked if the email is used with one or more accounts from Microsoft, be sure to select Work or school account.
  3. A SWU Sign in page will appear with your SWU email already filled in. Enter your SWU email password in the box provided.
    1. Your SWU email password is included in the Welcome Email you received from Southern Wesleyan University for first time sign in.
  4. You will be prompted to provide a security code that was sent to your phone or secondary email account.
  5. Once on the Microsoft 365 Home page, click the “Apps” button on the left-hand side menu, and then click “Outlook” to access your SWU email.

mySWU Access

  1. Sign-in to my.swu.edu.
  2. On the Home tab, locate Quick Links on the left-hand side of the screen and at the bottom of the list, click WebMail (Office 365).
  3. Enter your SWU Email Address and then click Next. You will be taken to a SWU sign-in page.
  4. Enter your SWU Email Password and click Next. You will be taken to the Office 365 Homepage.
  5. Click the Outlook icon located on the left-hand side of the screen to access your SWU email.

Email Password Reset

To reset your email password, click the button below and follow the instructions on mySWU.

Email Password Reset

Wireless Access

  1. Open your WiFi settings and select SWU_Secure.
  2. You will be prompted for a password for the network. It is Warriors
  3. Open a web browser (if you are on mobile a pop-up window will appear) and the Safe Connect Authentication page will appear. You will be prompted for a Username and Password
    1. Your username is your SWU login (ex. JSmith)
    2. Your password is the same password you use to sign in to the network/domain